General Terms and Conditions of Sale

The purpose of these General Conditions of Sale (“CGV”) is to define the relations between the company Habitat et Jardin France (hereinafter referred to as: “GECODIS”) and any natural person (hereinafter referred to as: “CLIENT” ) who makes an online purchase on the site www.habitatetjardin.com (hereinafter referred to as: “SITE”).

The SITE is operated by GECODIS France with its head office at 32 rue de Paradis 75010 Paris France registered with the Paris RCS under number 420 690 893.

These General Conditions of Sale apply exclusively to individuals with the status of consumer. The Internet user and/or buyer must be an adult natural person with full legal capacity to commit. Acts carried out by minors are carried out under the responsibility and control of the holder of parental authority.

Before placing an order on the SITE, the CUSTOMER is required to carefully read these General Conditions of Sale. By placing an order on the site, the CUSTOMER expressly and unreservedly accepts these General Conditions of Sale.

They prevail over all other conditions appearing in any other document, unless prior, express and written waiver. They are applicable in mainland France (excluding delivery times and costs).

These General Conditions of Sale may be subject to modifications and the date of publication thereof on the site is equivalent to their date of entry into force. The products marketed on habitatetjardin.com are related to the garden, swimming pool, pet store, DIY and housing GECODIS reserves the right to modify or change the Products or Services presented in the Catalog without prior notice.

GECODIS, however, undertakes not to modify the specifications of the Products or Services already ordered by Customers.

Before concluding the contract, the CUSTOMER will be asked to confirm that he has read the General Conditions of Sale.

The sales contract is considered concluded when GECODIS sends the CUSTOMER an order confirmation email. The email contains the CUSTOMER's data and order number, the price of the purchased goods, shipping costs, the delivery address to which the goods will be sent.

The CUSTOMER undertakes to verify the accuracy of the personal data contained in the e-mail above and to inform GECODIS as soon as possible of any correction/modification to be made.

GECODIS undertake to best describe and present the items sold on the site. However, certain errors, inaccuracies or small differences between the product presented on the site and the actual product may appear. In addition, the photographs of the products presented on www.habitatetjardin.com do not constitute a contractual element, because they must be considered solely representative.

GECODIS is the agent of the suppliers exhibiting their products on its online sales site and ensures all orders and the logistics linked to them.

The products sold on habitatetjardin.com are related to the garden, swimming pool, pet store, DIY and housing. GECODIS reserves the right to modify or change the Products or Services presented in the Catalog without prior notice.

GECODIS, however, undertakes not to modify the specifications of the Products or Services already ordered by Customers.

All products offered on the SITE to its CUSTOMERS are in principle available from the supplier. Indeed, product availability refers to actual availability at the time the CUSTOMER places the order. However, this availability should be considered purely indicative because:

- The products could be sold to other CUSTOMERS before validation of the order, due to the simultaneous presence on the site of several users; - A computer anomaly could occur, for example making a product available for purchase which in reality is not.

Even after sending the order confirmation email sent by GECODIS, there may be cases of partial or total unavailability of the goods.

In the event of proven non-availability of an ordered product, we will make a partial delivery. The remainder will be delivered later.

In the event of non-acceptance by the customer of the delivery time imposed by this non-availability, GECODIS will offer a replacement product to its customer who will retain full discretion to accept or refuse it, in which case he will be reimbursed.

In addition, in accordance with article L 111-1 of the Consumer Code, consumers have the possibility of obtaining additional information by calling Monday to Friday from 8:30 a.m. to 6:00 p.m.

All sales prices indicated for each of the products marketed by GECODIS are expressed in Euro and including VAT and therefore All Taxes Included (TTC).

Shipping costs are not included in the purchase price, but are indicated and calculated before the end of the purchase process and are presented on the shopping cart page when ordering.

Any modification, at the request of the CUSTOMER , delivery conditions, commissioning or warranty in accordance with the prices presented in the articles "Delivery", "Installation" and "Guarantees", of these General Conditions of Sale, will result, depending on the case, in a reduction in the price of the product or additional invoicing, it being understood that the net price will be brought to the attention of the customer by summary at the time of the order.

When the Customer orders a Product, he undertakes to purchase said Product or Service at the GECODIS price.

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The CUSTOMER accepts the right of GECODIS to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of finalization of the order and indicated in the e-mail. confirmation email sent by GECODIS to the customer.

In the event of a computer, manual, technical or any other nature error which may result in a substantial modification, not foreseen by GECODIS, of the public price, the making it exorbitant or manifestly derisory, the order form will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded.

To pay for their order, the consumer has, at their choice, all the payment methods available when validating the order form, namely: bank card, Aurore card,

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letter money order or cash money order.

Payment for your order in 3 or 4 installments by credit card from 100 € of purchases up to 8000 € with Oney Bank

Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from €100 to €8,000 in 3 or 4 installments with your bank card. Conditions: This offer is reserved for individuals (individuals of legal age) residing in France and holders of a Visa and MasterCard bank card with a validity date greater than the chosen financing duration. Cards with systematic authorization, notably Electron, Maestro, Nickel, etc., as well as e-cards, Indigo and American Express cards are not accepted.

Subscription terms: After completing your order, simply click on the “payment button in 3x 4x Oney by credit card”. You are then redirected to our partner's 3x 4x Oney web page displaying the detailed summary of your order and the personalized financing request, which you must then validate. You enter your personal information or, if you have a 3x 4x Oney account, you identify yourself using the connection details linked to your 3x 4x Oney account. You read the general conditions of payment in installments to which you wish to subscribe, which are provided to you in PDF format so that you can read them, print them and save them before accepting them. You then notify your electronic acceptance by the corresponding check box.

You acknowledge that the “double click” associated with the check box on reading the general conditions constitutes consent to contract and constitutes acceptance. irrevocable and without reservation of the general conditions of the product. Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank.

If you request to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it for the purposes of studying your request for granting, credit management and recovery. Oney Bank reserves the right to accept or refuse your financing request in 3x 4x Oney.

You have a withdrawal period of 14 days to renounce your credit. How it works: Payment in 3 or 4 installments by credit card allows you to pay for the order placed on our merchant site as follows: - a mandatory deposit, debited on the day of confirmation of shipment of your order. - two or three monthly payments, each corresponding to a third or a quarter of the order, taken 30 and 60 days later for 3 installments and 30, 60 and 90 days later for 4 installments, which include costs corresponding to 1 .64% of the total amount of the order for a 3 installment and 2.46% for a 4 installment (within the limit of €30 maximum for payment in 3 installments and 60€ maximum for 4 installments).

• Payment in 3 installments from 100€ purchase and up to 8,000€.
Example: For a purchase of €210, contribution of €73.28 then 2 monthly payments of €70. Credit for a period of 2 months at a fixed APR of 22.08%. Cost of financing: €3.28 up to a maximum of €30.

• Payment in 4 installments from a purchase of €100 and up to €8,000
Example: For a purchase of €400, contribution of €109.84 then 3 monthly payments of €100. Credit over 3 months at a fixed APR of 22.22%. Cost of financing: €9.84 up to a maximum of €60.

Special conditions for one-off promotional offers: For payment in 3 installments without fees: the cost of financing is 0% of the amount total of the order.
Example for a purchase of €150, contribution of €50, then 2 monthly payments of €50, Credit for a period of 2 months at a fixed APR of 0%. Cost of financing: €0.
For payment in 4 installments without fees: the cost of financing is 0% of the total amount of the order.
Example for a purchase of €400, contribution of €100, followed by 3 monthly payments of €100. Credit for a period of 3 months at a fixed APR of 0%. Cost of financing: 0€

Conditions as of 15/10/2024 subject to revision, for more information go to the ONEY.FR website

Oney Bank - SA with capital of €71,801,205 - Head office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias n°: 07 023 261 - www.orias.fr - Correspondence: CS 60006 - 59,895 Lille Cedex 9 - www.oney.f

- BY BANK CARD OR AURORE CARD:
The order validated by the customer will only be considered effective by GECODIS when the bank payment centers concerned have given their agreement . In the event of refusal by said centers, the order will be automatically canceled and the customer notified by telephone or mail.

- BY LETTER OR CASH ORDER:
The order validated by the customer will only be considered effective by GECODIS after its receipt.

- ON CREDIT:
The order validated by the customer will not be considered effective by GECODIS subject to acceptance by the credit company.
Furthermore, GECODIS reserves the right to refuse any order from a customer with whom there is a dispute.


Financing for individuals:

A loan commits you and must be repaid. Check your repayment capabilities before committing.

You have the option of making a financing request for the payment of your order.

By clicking on financing you will be redirected to the secure site of our partner SOFINCO to complete your credit application in a few clicks and obtain an immediate response in principle (subject to obtaining the requested supporting documents).

< p>The request for financing is made to our partner organization Sofinco. Entering your financing file is done directly online. It is your responsibility to provide all the information necessary for our partner Sofinco to study your file.

Your order will be processed once our partner organization Sofinco has validated your financing request.
You have a legal right of withdrawal of 14 days from the date of signing the credit contract.

Offer of credit incidental to a sale reserved for individuals, subject to acceptance by CA Consumer Finance lender of which SOFINCO is a brand, S.A with capital of €554,482,422 - 1 rue Victor Basch - CS 70001 - 91068 Massy Cedex - RCS Evry 542 097 522. Insurance intermediary, registered with ORIAS under number 07 008 079 (www.orias.fr).

Our partner Sofinco offers you an affected credit offer without insurance valid from €500 to €40,000 and from 12 or 60 months at APR fixed from 6.28% to 9.90%

This advertisement is distributed by GECODIS - SA with capital of €187,203.29 - head office: 32 rue de Paradis 75010 Paris, RCS Paris number B 420 690 893 | who is a non-exclusive banking agent of CA Consumer Finance registered with ORIAS under number 17 001 605 (www. orias.fr) who assists in carrying out consumer credit transactions without acting as a Lender .

Delivery will be made by GECODIS carriers in France from Monday to Friday between 9:00 a.m. and 6:00 p.m.
It will be carried out at the address indicated by the customer who undertakes to receive the product ordered.
For Corsica, the French overseas territories and other countries, as well as for coastal maritime transport, transport costs will be recalculated according to the rates in force. Validation of the quote by the customer is mandatory.

Delivery will be made within the times indicated on the product sheet and when placing it in the basket.

In the event of impossibility of delivery on the day of the appointment due to access difficulties, passages not reported in advance, in the event of the customer's absence at the appointment agreed with the carrier, or repeated unavailability of the customer, or delivery address error by the customer, additional costs will be invoiced by habitatetjardin.com following the grid below:

- From 0 to 15kg: 15.00 € incl. VAT
- From 16 to 30 kg: 30.00 € incl. VAT
- From 31 to 50 kg: 40.00 € incl. VAT
- From 51 to 70 kg: 45.00 € incl. VAT
- From 71 to 100 kg: €55.00 incl. VAT
- From 100 to 200 kg: 75.00 € incl. VAT
- Above 250 kg: contact us

Standard habitatetjardin delivery is not made to the upper floors. The goods will be delivered to the ground floor under shelter or in front of the door or gate for houses or villas.

If you take back your old device, the product must be made available at this time. same place. The delivery of the package to your home remains your responsibility and responsibility. We invite you to carefully measure the different access points to accommodate your package(s).

Unpacking the package and processing the packaging remain your responsibility. It is imperative to unpack with the carrier and report any damaged or missing product.

It is possible to request that the carrier take the package upstairs before actual delivery. Delivery conditions, fees and times differ depending on the delivery method you choose. It is therefore necessary to contact customer service in order to obtain a quote.

You also have the possibility to change the delivery address given when placing the order with our customer service. Additional costs will be billed to you.

In the event of damaged delivery, the customer must make reservations on the carrier's voucher (must be validated by the driver). If the delivered product appears damaged or damaged, the customer must report this on the carrier's voucher, with a precise mention of the damage. (For example: missing, damaged or torn product. etc.).

The words “subject to unpacking” have no legal value.

The customer must confirm these reservations by registered mail with acknowledgment of receipt, within a maximum of 72 hours to the carrier. A duplicate must be sent to GECODIS, so that the insurance companies can use their guarantees. Some products, due to their size, will be delivered directly from our supplier, which may involve partial delivery.

All products delivered are to be installed by the customer.

A. GECODIS Guarantees

We particularly draw your attention to the fact that the guarantee does not cover normal use of a product. All products sold by GECODIS benefit from the manufacturer's warranty. For the guarantee to apply and before any return, you must contact GECODIS for a diagnosis, and then, if necessary, return the defective product, carriage prepaid, accompanied by a copy of the invoice. A returns number will be assigned to you by the technical service to be written very legibly on the package packaging (without this number the package will be refused upon arrival).
Furthermore, batteries, rechargeable or non-rechargeable batteries, bulbs delivered with the devices, are never covered by the warranty. After-sales service: in all cases you will be asked for the usage booklet and/or the invoice for the goods delivered. So keep these documents.

The GECODIS warranty is only on parts and not on labor.

B. Legal guarantees

Independently of the commercial guarantee, the seller remains liable for defects in conformity of the good with the contract under the conditions of article L. 217-4 et seq. of the Consumer Code and for hidden defects in the item sold under the conditions provided for in articles 1641 et seq. of the civil code.

The Customer has a period of two years from delivery of the goods to act as a legal guarantee of conformity. He can choose between repairing or replacing the item, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code. He is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods. The legal guarantee of conformity applies independently of the GECODIS commercial guarantee.

The Customer may also decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of civil code, allowing him to choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.
Article L.217-4: “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility”.

Article L.217-5: “The good conforms to the contract:
1. If it is suitable for the use usually expected of a similar good and, where applicable:
< span> - if it matches the description given by the seller and has the qualities that it presented to the buyer in the form of a sample or model;
- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2. Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted”.

Article L .217-12: “The action resulting from the defect compliance is prescribed two years from delivery of the goods. »

Article L.217-16: “When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of a good furniture, a repair covered by the guarantee, any period of immobilization of at least seven days, is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the making available for repair of the good in question, if this making available is subsequent to the request for intervention."

Article 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer does not would not have acquired, or would have only given a lower price, if he had known about them."

Article 1648 paragraph 1 of the Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser, within two years from the discovery of the defect.”

A - The right of withdrawal

In accordance with articles L.222-7 et seq. of the Consumer Code, the Customer has a period of fourteen ( 14) days to exercise your right of withdrawal, from the day of actual delivery of the product(s).

To exercise your right of withdrawal, you must notify us of your decision to withdraw from your order within the period indicated above. This notification must be made in writing via your customer area, or by post to the following address.
GECODIS
Customer Service
32 rue de Paradis
75010 Paris


Model: Withdrawal from a distance purchase

The Customer must return the product(s) without undue delay and in any event, at the latest fourteen days following the date of communication of his decision to withdraw. The return is the responsibility of the customer and the customer will be responsible for choosing the carrier. We will not accept returns freight collect, or if the product is not accompanied by its invoice.

The returned product must be in its original, marketable packaging, accompanied by all possible accessories, instructions for use and documentation. Any product or package, incomplete or damaged by the Customer following handling other than those necessary to establish its nature, characteristics and proper functioning will not be refunded.

Refunds, in the event of withdrawal , will be made solely from the recovery of the product(s).

GECODIS will reimburse using the same payment method chosen by the CUSTOMER during the purchase. In the event of payment by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide GECODIS, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for GECODIS to make the reimbursement.

B - Products not delivered and in transit

In the event of cancellation of a current order. Only an Email or registered letter will be taken into account for the cancellation and reimbursement of the product. The customer is informed by email, or by our partner, when their product is handed over to the carrier and leaves our warehouse. If the customer wishes to cancel their order, return costs will be invoiced depending on the weight of the product as indicated below:

- From 0 to 15 kg: €35.00 including tax
- From 16 to 30 kg: €55.00 including tax
- From 31 to 50 kg: €65.00 including tax
- From 51 to 70 kg: 70.00 € incl. VAT
- From 71 to 100 kg: 85.00 € incl. VAT
- From 100 to 200 kg: 250.00 € incl. VAT
- Above 250 kg: contact us
< br /> The amount will be notified in writing to the customer when the cancellation is processed by habitatetjardin.com.

GECODIS retains ownership of the products ordered until actual and full payment of their price by the customer.

If for whatever reason the product is delivered to a customer who has not made payment, GECODIS may take back this product.

Notwithstanding, the customer becomes responsible for the products upon delivery

Furniture elements at the end of their life must not be thrown in the trash or in municipal recycling bins, in accordance with regulations applicable to all European countries.

A- Eco-furniture

GECODIS is registered in the National Register of marketers of furnishing elements under the number FR019621_106WAT. This number guarantees that GECODIS, as a member of Eco-Mobilier, complies with the regulatory obligations incumbent upon it in application of article L.541-10-1 10° of the Environmental Code.

Like any distributor, GECODIS has the obligation to collect an eco-contribution from its customers, in order to finance the collection and recycling channels for Waste elements furniture (DEA)

The amount of the eco-contribution is indicated on the product sheet of the products covered by this obligation.

B- Resumption of your DEA

You can benefit from a free return of your old products, provided that they are Waste Furniture Elements (DEA).

The trade-in request for your old product must respect the “1 for 1” principle. GECODIS takes back your old product for any new product of the same type purchased on the Site, provided that it is of an equivalent nature and size to the product delivered. Example: a sofa taken back following the purchase of a new sofa, a single bed for a single bed.

We inform you that it is necessary for you to inform us via messaging no later than 30 minutes after confirming your order on our site.

Attention: Recovery will not take place at the time of delivery, but collection will be organized once the product has been delivered to the customer.

Prerequisites: Your products must be prepared beforehand, otherwise they cannot be taken back by our teams. The old furniture must be dismantled and packaged so that it that the furniture can be transported by our carriers. Mattresses and other textile products must be protected by a cover and packaged.

In addition, for the furniture to be collected by our carrier, it must be available at the foot of the building (delivery location for the product ordered on habitatetjardin.com).

Distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide information will result in the order not being validated.
This personal information may be lawfully used for commercial purposes by GECODIS or its partners. However, in accordance with the “Informatique et Libertés” law, the processing of personal information relating to GECODIS customers or all email addresses collected by our websites have been declared to the Commission Nationale de l’Informatique. and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data concerning him, which he can exercise at:

GECODIS Company - 32 rue de Paradis, 75010 Paris
Telephone: - Fax : 01 47 70 29 71


- HIPAY :
The Habitat & Jardin site is subject to one of the most efficient security systems. It has not only adopted the SSL (Secure Socket Layer) encryption process but also reinforced all the scrambling and encryption processes in order to protect as effectively as possible all sensitive data linked to means of payment.

A customer's bank details are never found in plain text on the internet. They are neither visible to the merchant nor to the engineers of the Hipay payment service.

Configuration of your navigation software:

You can configure your navigation software so that cookies are saved in your terminal or, on the contrary, that they are rejected, either systematically, or according to their issuer. You can also configure your browser software so that you are offered the acceptance or refusal of cookies from time to time, before a cookie is likely to be stored in your terminal.

How to exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences.
For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
For Safari™:http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html ,
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,< br /> For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,
For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

Configuring your smartphone's operating system

You have the possibility to control the deposit of Cookies on your smartphone in the rules of the operating system.
On iOS: https://support.apple.com/fr-fr/HT201265
On Android: https://support.google.com/chrome/topic/3434352

Cookie settings with a tool offered by Habitat et jardin

In order to comply with regulations, Habitat et jardin uses a tool allowing the Internet user to configure the deposit of cookies when connecting to the site www.habitatetjardin.com.
To access the list of cookies deposited and configure the deposit click here (Please note that some anti-ad software is incompatible with this feature)

This contract is subject to French law. Any dispute as to the validity, interpretation or execution of this contract will be submitted to the competent courts. Concerning professionals, GECODIS reserves the right to refer matters to any other competent jurisdiction. For disputes with consumers, the rules of common law will be applied.

Consumer Mediation:

According to Article L.612-1 of the Consumer Code, it is reminded that "every consumer has the right to resort free of charge to a consumer mediator for the amicable resolution of the dispute between them and a professional. For this purpose, the professional guarantees the consumer effective access to a consumer mediation system". In this regard, GECODIS (HABITAT ET JARDIN) offers its Consumer Clients, in the event that disputes have not been resolved amicably after a written complaint, the mediation of a consumer mediator, whose contact details are as follows:
Mediator Conso Drôme, 19 Bis Rue Jonchère, 26000, Valence. Website: mediation-conso-drome.org. Tel: +33 (0) 788 825 542

The European Commission has set up an online dispute resolution platform
to collect possible complaints from consumers following
an online purchase, and then forward them to the relevant national mediators.
Here is the link to this platform:
https://ec.europa.eu/consumers/odr/