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Our commitments
Purchase and refund conditions
These general conditions govern the sale of the products presented on the website of SOCIETE GECODIS 32, rue de Paradis 75010 PARIS. Any order assumes adherence to these general conditions of sale. The purpose of the latter is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company GECODIS to the consumer. GECODIS is the agent of the suppliers exhibiting their products on its online sales site and ensures all orders and the logistics linked to them. The sales contract is subject to French legislation. The products sold on habitatetjardin.com are related to swimming pools, gardens, fitness, homes, spa-sauna-balneotherapy, DIY and pet stores. GECODIS reserves the right to modify or change the Products or Services presented in the Catalog without prior notice. GECODIS, however, undertakes not to modify the specifications of the Products or Services already ordered by Customers. All products offered on the site to its customers are in principle available from the supplier. In accordance with article L 111-1 of the Consumer Code, consumers have the possibility of obtaining additional information by calling 
Monday to Friday from 9:00 a.m. to 7:00 p.m. The photos presented on the site are deemed non-contractual if they are accompanied by complementary products.
Data Security and Privacy
Failure to provide information results in non-validation of the order. Personal information may be lawfully used for commercial purposes by GECODIS or its partners. The processing of personal information relating to GECODIS customers or all e-mail addresses collected by our websites are subject to a declaration to the National Commission for Informatics and Liberties (CNIL). The customer has a right of access, modification, rectification and deletion of data concerning him, which he can exercise at: GECODIS Company 32 rue de Paradis 75010 Paris Telephone: Fax: 0147702971. The information relating to your order is subject to automated data processing for which FIA-NET S.A. is responsible, which ensures secure payment. The occurrence of an unpaid bill, due to fraudulent use of a bank card, will result in the details of this card being entered in a payment “Incident” file implemented by FIA-NET S.A. A declaration irregular or an anomaly may also be subject to specific treatment. You have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and providing proof of your identity, to FIA-NET: Service Informatique et Libertés, 22 rue Drouot, 75009 PARIS.
Satisfied or refunded
Your satisfaction being our first commitment, you can return any products with which you are not satisfied within 7 days from the date of receipt of your items. We can offer you a similar product to meet your expectations. If, however, this does not bring you complete satisfaction, GECODIS will reimburse you in full for the purchase.
My Account
Create a customer account
When you arrive on the “Habitat et Jardin” site, click on the “My account” tab at the top right, you will arrive in a new window. Then click on “I’m registering with Habitat et Jardin!” » This registration will allow you to create a username and password in order to benefit from the site's services and to be kept informed of the latest products on Habitat et jardin. I'm registering on Habitat et Jardin! Then enter your contact details in the “I am a new customer” box. You then have access to all the functions of the customer account and you can track your orders whenever you want.
How do I access my account?
You can access your account at any time by clicking on the “My account” tab located at the top right of the home page and then enter your email and password.
How do I modify my personal information?
Once in your customer area, you can modify your personal information in the “Account information” section, without forgetting to validate (at the bottom of the form).
Do I need to identify myself before placing an order?
To place an order you must identify yourself so that we can have a follow-up and you can follow your purchase at any time via your account.
I lost my password, what should I do?
When you click on “My account”, located at the top right of the home page, you have access to the mention “Forgotten password”. By clicking on this link, you must enter your email and then you will receive an email giving you your password.
Your order
Pre-sales advice
Contact our Hot Line at 
and our sales representatives will respond to all your questions concerning quality, maintenance, connection, assembly, product dimensions, etc. You will find all your answers from competent and efficient staff.
Is there a “paper” catalog?
There is no paper catalog, all our products can only be found online, on habitatetjardin.fr
Do you have a physical store?
There is no physical store, our products are only available online, on habitatetjardin.fr
Search for an item
Several methods are available to you: 1°) Click on the tabs that interest you on the left side, twice in order to refine your choice. Ex: “Swimming pool” then “Wooden swimming pool”. A list of wooden swimming pools is then proposed to you. 2°) Click on the products that are on the first page 3°) Enter keywords or a product reference in the box on the left and click on it. Ex: type “Wooden pool” then and you will obtain the sheet for the “Séquoia Spirit” pool.
How to order?
When a product interests you, you must click on it to buy it. The shipping costs indicated at the time of validation of the basket are those for mainland France (Corsica not included). If you are not one of them, you can contact our Hot Line so that we can give you a quote. The order is taken into account from the moment payment has been accepted. Before validating the basket, you can choose the quantity of products you want and see the shipping costs corresponding to your order.
How do I view my entire basket and modify it?
To view your entire basket, click on it (top right of your page). As soon as you want to delete an article, click on the “Delete” cross. You can also add other items by clicking on them and modify the quantities of your products at any time by manually entering the desired quantity.
Shipping costs
When you add an item to your basket, you can see the shipping costs it incurs. Shipping costs vary depending on the number of items and the destination of the order. The shipping costs indicated at the time of validation of the basket are those for mainland France (Corsica, the French overseas territories, all islands inaccessible by road and foreign countries not included). To obtain a quote for transport outside France, please contact our Hot Line at
How to enter a promotion code?
The promotion code obtained in a magazine or through the newsletter is inserted under the shipping costs, before validating your basket. Enter your voucher code: Do not fill in if you do not benefit from it.
What should I do if I realize that I have made an error in my order?
When you have made a mistake, you must call our Hot Line as quickly as possible at so that we can correct your order.
Reference price, crossed out price
Reference price. What is the reference price on habitat et jardin.com? To have total transparency on the prices and current offers on the site, please find below the explanations on the prices of the site: "Observed price": The mention "observed price" refers to:
Either at the manufacturer's recommended retail price
Or at a sale price found in a store for a similar product. “Prices crossed out”:
During the current commercial operation, the crossed out price indicates that the crossed out price is the lowest price charged in the last 30 days on our site
Eco-participation
The eco-contribution for the furniture is entirely donated to Eco-mobilier for the development of a sector for collecting, recycling and reusing used furniture. protecting the environment and developing the solidarity economy becomes everyone's responsibility.
Regulations
Secure payment
Your transactions are secured by Banque Populaire and Caisse d’Epargne (spplus). Your card number never passes unencrypted either on the network or at Habitat et Jardin, which only receives the result of the payment transaction. Please note that our site is secure. You can therefore pay in complete security and confidentiality. When you pay, the symbol tells you that you are in a secure connection.
How do I pay for my order?
This step is done after you have validated your basket and then your contact details. At Habitat et Jardin, you can pay for your orders on credit or in cash.
Payment in 3x, 4x,...
The order validated by the customer will be considered effective by GECODIS subject to acceptance by the credit company. Furthermore, GECODIS reserves the right to refuse any order from a customer with whom there is a dispute. You have either the SOFINCO payment, or the 3x, 4x, 10x or 20x payments in partnership with ONEY: - By selecting one of the SOFINCO or ONEY credit payment solutions, you will be redirected to our partner's secure site to complete your request credit in a few clicks and obtain an immediate response in principle.
Payment
Cash payment
The order validated by the customer will only be considered effective by GECODIS when the bank payment centers concerned have given their agreement. In the event of refusal by said centers, the order will be automatically canceled and the customer notified by telephone or mail. WARNING: Do not enter your confidential code or your account number.
By BANK CARD:
GECODIS accepts French (Carte Bleue) and international (VISA or EUROCARD MASTERCARD) bank cards. You must indicate the card number, its expiration date, and the name of its holder. For greater security, you can also indicate the control number: the last 3 digits of the number written on the back, near the signature. Your credit card may be refused if your ceiling is lower than the order. For information, most credit cards are capped by default at €1,000 per purchase, if you have not already used your monthly outstanding amount. Contact your banker if necessary to modify the limit of your credit card then validate your order with one of our salespeople, 24 hours later
By INSTANT TRANSFER
Payment AFTER receipt and verification of orders! In 1X by credit card You order today and you trigger your debit after receiving and verifying your order. Free and 100% secure service. (CB, visa, mastercard compatible). In 3X WITHOUT FEES or in several monthly payments This payment requires the opening of a credit reserve with our partner Sofinco with a response in principle and validation of the order in real time.
Pay my order in 3x, 4x,...
The order validated by the customer will be considered effective by GECODIS subject to acceptance by the credit company. Furthermore, GECODIS reserves the right to refuse any order from a customer with whom there is a dispute. You have either the SOFINCO payment, or the 3x, 4x, 10x or 20x payments in partnership with ONEY: - By selecting one of the SOFINCO or ONEY credit payment solutions, you will be redirected to our partner's secure site to complete your request credit in a few clicks and get an immediate response in principle.
When is my account debited?
Your account is debited as soon as the bank has taken your payment into account. For checks, your account is debited from the moment a delivery date is sent to you. For credit cards, your account is debited 7 days after the transaction, time to ensure that the product is in stock and deliverable normally.
I have a problem with payment
Contact our Hot Line
at or by email: [email protected]
Order Tracking
How do I know if my order has been successfully recorded?
When you validate your order on our site, it is taken into account and processed as quickly as possible. When you pay by credit card, we will inform you within 48 hours if there has been a particular problem. For all other payments, your order is taken into account from the moment you receive a confirmation email.
Where is your delivery?
You can follow your order live on the Habitat et Jardin website, via your customer account or contact us at
What are the delivery times?
Delivery will be made after receipt of authorizations from bank payment centers or credit companies. Delivery times depend on transport. Delivery times are shown on the product sheet on the site; they are indicative in working days. You will receive confirmation of the shipping date by email.
What are the delivery areas?
We deliver to mainland France with the costs indicated and paid directly on the site. In continental Europe, Corsica and for the islands, the calculation of shipping costs is specific. Outside continental Europe, delivery is made to a French freight forwarder of the customer's choice.
What to do if the products are not delivered within the announced deadlines?
Contact us by email: [email protected]. You can check your account to find out the status of your order using your customer account on our site. You can also contact us on our Hot Line at
Precautions to take when receiving
It is imperative to unpack with the carrier. You should know that delivery is not made to the floors. The goods will be delivered to the bottom of the building or to the door for houses. All products delivered are to be installed by the customer.
What to do if the box or pallet is damaged?
In the event of damaged delivery, the customer must make written reservations on the delivery note, validated by the carrier. Example: missing, damaged product. The words “Subject to unpacking” have no legal value. The customer must inform the transport company and the GECODIS company by registered mail with acknowledgment of receipt within a maximum of 72 hours of the nature of these reservations so that the insurance companies can exercise their guarantees. If the package is very damaged, you must refuse delivery by putting the reason on the voucher, then inform us and/or fax us the voucher.
Can I return a product that does not suit me?
In accordance with the provisions of article L.121-17 of the Consumer Code, you have 14 days from delivery to return the ordered product for the purposes of exchange or refund. The return is the responsibility of the customer and by registered mail. We will not accept returns freight collect, or if the product is not accompanied by its invoice. The returned product must be in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation. Customer refunds due to cancellation or dispute are made within 14 days after the cancellation date. ART. L121-20-2: All custom-made products do not fall within the 14-day withdrawal period. The reimbursement will be made by the same means of payment as that used by the consumer.
What happens if I am absent at the time of delivery?
In the event of absence, a notice is left in your mailbox. The carrier will then contact you again to agree on a delivery date and time.
Can I entrust the receipt of my order to a third party?
As your delivery address may differ from your billing address (home), you can give us the address of a person of your choice. In all cases, when handing over the package, proof of identity and a signature on the delivery note will be required by the delivery person.
I have a calling notice in my mailbox
We suggest that you contact the carrier to arrange a meeting day and time.
I did not receive an invoice
You can obtain it on your account via Habitat et Jardin, request it by email: [email protected], or by telephone at < img src="../../../../img/telephone-habitatetjardin.gif" alt="advice and orders" height="24px">
After-sales service - WARRANTIES
Report a defective or non-compliant product
You must contact GECODIS for diagnosis, and then, if necessary, return the defective product, carriage prepaid, accompanied by a copy of the invoice. A returns number will be assigned to you by the technical service to be written very legibly on the package packaging (without this number the package will be refused upon arrival).
Guarantees
All products sold by GECODIS benefit from the manufacturer's warranty against all possible defects and hidden defects, for one year. Batteries, rechargeable or non-rechargeable batteries, bulbs delivered with the devices are never covered by the warranty. In all cases you will be asked for the usage booklet and/or the invoice for the goods delivered.
What are the warranty conditions?
For the guarantee to apply and before any return, you must contact GECODIS for diagnosis, and then, if necessary, return the defective product, carriage paid, accompanied by a copy of its invoice. . A returns number will be assigned to you by the technical service to be written very legibly on the package packaging (without this number the package will be refused upon arrival).
If I return a damaged package without contacting after-sales service, what happens?
Your package will be systematically refused and you will not be entitled to any refund.
How to contact the customer relations department?
By telephone:
Monday to Thursday
from 9:00 a.m. to 7:00 p.m.
and Friday
from 9:00 a.m. to 5:00 p.m.
Newsletter
How do I subscribe or unsubscribe from one of your mailing lists?
To subscribe to the Habitat et Jardin Newsletter, enter your email in the box titled “Newsletter”, located at the bottom of our site. To unsubscribe, you will find the unsubscribe link in the last newsletter received, at the bottom of the page.